Conversation & knowledge design
Define the audience, supported questions, source material and topics the assistant should not handle.
09 / CONVERSATIONAL SOLUTIONS
AI chatbot solutions.
A better path to an answer.
Build a chatbot around a defined business conversation. GoodTwig helps scope website assistants and internal knowledge chatbots with approved content, clear boundaries and a handoff when a person needs to take over.
Discuss this serviceWHAT WE CAN WORK ON
Concrete work.
Useful deliverables.
The exact deliverables, depth and timeline are agreed in your proposal. Here are the areas an engagement can cover.
Chatbot & integration prototype
Explore the intended website or workflow integration, including any approved CRM, helpdesk or knowledge-source connection.
Evaluation & human handoff
Test representative and out-of-scope questions, source quality, failure states and when to route the conversation to a person.
Rollout & maintenance plan
Document data handling, provider costs, access controls, content updates and the evaluation needed after changes.
PROJECT TYPES
Where this work can help.
A few examples of work we can scope around your requirements.
A website information assistant
Help visitors explore approved service information and reach the appropriate enquiry route when they need more help.
An internal knowledge chatbot
Explore answers from approved documentation with access boundaries and source references where the chosen implementation supports them.
A guided business enquiry
Collect only the agreed information, explain the next step and hand over to the appropriate process or person.
GOOD TO KNOW
Before you decide.
Should a chatbot use rules or generative AI?
The right choice depends on the task. A predictable flow may be better served by rules, while open-ended knowledge questions may benefit from an AI approach with suitable controls.
Will the chatbot always answer correctly?
No AI chatbot can be assumed to be error-free. The scope should include uncertainty handling, evaluation and review or escalation for important responses.
Can it connect to our business systems?
Potential integrations depend on supported APIs, permissions and data handling. External actions need explicit rules and appropriate approval points.